Card Readers
My reader keeps returning error messages even though I've downloaded the latest driver.
Solution:
After downloading the driver from the HID website, you need to run the downloaded setup. This will unpack the driver, but will not connect the driver to your hardware automatically. You need to go to the Device manager and update the driver manually there. Find more explanation in the following images: step 1, step 2, step 3, step 4.
My reader reads new eID cards and SIS-cards, but has a problem with older eID cards.
Solution:
Download the latest driver here.
My Windows7 64bit reads several eID cards, but suddenly returns errors.
Solution:
Download the latest driver here.
No smartcards can be read on my HP laptop.
Solution:
HP sometimes installs a component which no longer allows you to read smartcards.
The component Active Client, which is hidden from the Add / Remove Programs dialog box, causes the problem.To remove this component:
- Open regedit
- Go to \\HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall
- Look for the key ActivClient (normally begins with AC1 ...)
- This key has a value "UninstallString '
- Paste this value in the dialog "Run", press enter
- Restart the PC.
Windows7 alerts me it is trying to install hardware whenever a card is inserted in the reader.
Solution:
You can prevent this by disabling a service in the registry.
Link
My card reader does not read SIS cards, but it does read eID cards (with medical software).
Solution:
The driver of your card reader might not be installed correctly. Click here for more information on the installation of the card reader or on how to check whether the driver has been installed correctly or not.
After installing the government middleware my card reader does no longer read eID and/or SIS cards.
Solution:
Disable the government eID Privacy Firewall. This service lets no software, except for the middleware, read the cards entered into the card reader.
Click here to find out how to disable this service.
I want to install my card reader on MAC.
Solution:
If not installed automatically, install the drivers from HID site: link.
If this does not solve the problem, contact the supplier: link.
